Frequently Asked Questions
This Agreement was last modified on 18th february 2016
Shipping Information
What Shipping Methods Are Available at KooKasa.shop?
Australia Post Tracked Shipping: This option allows you to track the progress of your shipment from the moment it leaves our warehouse until it arrives at your doorstep. With tracked shipping, you’ll receive a tracking number that you can use to monitor the status of your delivery online. This method is ideal for those who want the added security and the ability to keep an eye on their parcel’s journey.
Australia Post Untracked Shipping: For customers who prefer a more economical option, we offer untracked shipping through Australia Post. While this method does not provide tracking details, it is a cost-effective choice for less urgent deliveries. Please note that without tracking, we are unable to provide updates on the location of your package once it has been dispatched.
Both shipping methods are designed to offer flexibility and convenience, ensuring that your order arrives safely and as expected. If you have any specific shipping requirements or questions, please feel free to contact us at info@kookasa.shop.
How Long Will it Take To Get My Package from KooKasa.shop?
At KooKasa.shop, we work diligently to ensure that your order is processed and dispatched swiftly. Here’s what you can expect in terms of delivery timeline:
1. Processing and Shipping: Once you place your order, we take 2-3 business days to process and ship it out. This timeframe allows us to carefully prepare and package your items, ensuring everything is in perfect condition for transit.
2. Delivery via Australia Post: After your parcel has been shipped, Australia Post typically takes about 6 to 7 days to deliver your package. This duration accounts for the time it takes for Australia Post to transport your order from our facility to your doorstep.
In total, you can anticipate receiving your package within approximately 8 to 10 days from the time of your order. Please note that these timelines are estimates and can vary slightly based on factors such as location, shipping method chosen (tracked or untracked), and Australia Post’s operational efficiency.
We always strive to provide the quickest possible delivery without compromising the quality of our service. If you have any concerns or need further information regarding your shipment, feel free to reach out to us at info@kookasa.shop.
How Do I Track My Order from KooKasa.shop?
Tracking your order from KooKasa.shop is a straightforward process, ensuring you can stay updated on your package’s journey to your doorstep. Here’s how you can track your order:
- Order Confirmation Email: After placing your order, you will receive an order confirmation email from KooKasa.shop. This email confirms that we have received your order and are preparing it for shipping.
- Shipping Confirmation Email: Once your order is dispatched, we will send you a shipping confirmation email. This email will include a tracking number and a link to Australia Post’s tracking service.
- Tracking Your Parcel: To track your order, simply click on the provided link or visit the Australia Post tracking website and enter the tracking number we sent you. This will give you real-time updates on the location and status of your package.
- Australia Post App: For an even more convenient tracking experience, you can download the Australia Post app on your smartphone. After entering your tracking number in the app, you can receive updates and notifications about your parcel’s status.
If you have chosen untracked shipping, please note that tracking information will not be available. For any assistance or if you have not received your tracking information within the expected timeframe, please contact us at info@kookasa.shop, and we’ll be happy to help you.
Do I Need An Account To Place An Order at KooKasa.shop?
No, an account is not required to place an order at KooKasa.shop. We offer a convenient guest checkout option for those who prefer not to create an account. Here’s how it works:
- Guest Checkout: When you’re ready to place your order, you can proceed to checkout as a guest. This option allows you to complete your purchase without creating an account. Simply fill in your shipping details, choose your payment method, and complete your order.
- Benefits of Creating an Account: While an account is not necessary, having one does offer additional benefits. Creating an account with KooKasa.shop allows you to:
-> Streamline the checkout process with saved billing and shipping information.
-> Easily track your orders and review past purchases.
-> Receive updates on new arrivals, special offers, and other announcements. - How to Create an Account: If you decide to create an account, you can do so easily by clicking on the ‘Sign Up’ or ‘Create an Account’ option, typically found at the top of our homepage. The process is quick and straightforward, requiring only some basic information.
Whether you choose to shop as a guest or decide to create an account, we are committed to providing you with a seamless and enjoyable shopping experience. If you have any questions or need assistance during your purchase, feel free to contact us at info@kookasa.shop.
FAQ Second Version
How much does it cost to sign up?
it’s free to sign up to KooKasa.shop. We don’t charge upfront costs, subscription fees, or membership fees.
How customers can contact customer service for further assistance.
To contact customer service at KooKasa.shop for further assistance, You have several convenient options:
- Email: For any inquiries, feedback, or concerns, customers can email us directly at info@kookasa.shop. This is often the best way to get detailed assistance or to inquire about specific orders.
- Contact Form: Customers can also use the contact form available on our website. This form is easy to fill out and is directly sent to our customer service team.
- Phone Support: For immediate assistance, customers can call our customer support line. The phone number is available on our website under the ‘Contact Us’ section.
- Social Media: We are also available on various social media platforms. Customers can reach out to us through direct messages for quick queries.
- Live Chat: If available on the website, customers can use the live chat feature for real-time assistance during business hours.
We strive to provide prompt and helpful responses to all customer inquiries and concerns.
I just received my order and something is damaged/faulty/wrong what do i do?
In this case contact our customer support tem.
Our Customer Service team will review your refund request and respond within 2 business days with confirmation of your refund or further instructions. For detailed information, please refer to our Returns Policy on our website.
Can I use my order confirmation email as proof of purchase for returns?
Yes, your order confirmation email can be used as a tax invoice and proof of purchase when returning a damaged or incorrect item. Please bring this along if you are visiting our store for a refund.
How long does it take to process a refund for a returned item?
After submitting your refund application through our ‘Contact Us’ form, please allow up to 2 business days for our Customer Service team to review and respond. They will confirm your refund and provide any next steps if necessary.
Will I be reimbursed for shipping costs when returning a damaged or incorrect item to KooKasa.shop?
If you return a damaged or incorrect item, the cost of return shipping may be reimbursed. After submitting your refund application with the necessary details and images of the item, our Customer Service team will review your case. If eligible for shipping cost reimbursement, this will be included in your refund. Please retain your shipping receipt as proof of the expense. For more details, check our Returns Policy on the KooKasa.shop website.
