Service Information

• MyDiscountChemist will refund and/or replace any damaged or faulty stock at no additional charge. We advise the customer to contact us to arrange this as some product manufacturers choose to deal with the customer directly.

• Due to Government regulations we cannot refund or return pharmacy medicines and personal hygiene products once they have dispatched from our chemist.

• Proof of purchase such as a receipt/invoice is required for all returned items.

• You assume any risk of lost, theft or damaged goods during transit – therefore we advise you take out shipment registration of insurance with your postal carrier and that it is packed appropriately. MyDiscountChemist will not be responsible for parcels lost or damaged in transit if you choose not to insure.

• It is advised to contact us through eBay regarding all returned and refundable items.
• We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them.
• MyDiscountChemist will not knowingly ship any products to any countries that may require any type of license and will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office or not delivered unless returned to us.
• Change of mind and attempted delivery returns: Refunds will incur a variable restocking fee depending on the condition of the returned item.