100665

Chemist Warehouse will endeavour to dispatch orders in one to six business days – Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible using Australia Post.

We do not ship internationally.

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, Chemist Warehouse will offer you an exchange or refund provided that:

You return the item within 7 days of purchase;
You produce your original Chemist Warehouse register receipt, online tax invoice or other adequate proof of purchase at the time you return the item;
The item must not have been used or damaged in any way including that
It is in its original packaging including manuals, pamphlets and all accessories;
It is unopened, unused and in its original saleable condition
The product is not one on which a change of mind return is not available (see below).
If these requirements are not satisfied Chemist Warehouse reserves the right not to offer an exchange or refund for change of mind returns.

Goods on which a change of mind return is not available

Chemist Warehouse will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

The product is faulty or is not of acceptable quality, or
Significantly different to those shown or described to you, or
The product is not fit for its intended purpose, or
The product is unsafe, and
You can present your Chemist Warehouse register receipt, online tax invoice or other adequate proof of purchase.
Chemist Warehouse may elect to return the product to the manufacturer to determine the nature of the problem. Chemist Warehouse reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality* and the failure does not amount to a major failure.

*Products must be of acceptable quality, that is:

safe, lasting, with no faults
look acceptable
do all the things someone would normally expect them to do.
Acceptable quality takes into account what would normally be expected for the type of product and cost.

Please note:

Your original Chemist Warehouse register receipt or online tax invoice are the best form of proof of purchase
Refunds will be issued using your original payment method

For Online Orders:

Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact our Customer Service Team to assess the damage and to work out a solution. You may be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution.

For returns under Australian Consumer Law, please contact our Customer Service Team to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.

For ‘Change of Mind’ returns, it is your responsibility to safely ship the item/s back to us. The item/s must be complete with all packaging, and in a saleable condition. Please contact our Customer Service Team for instructions. Upon inspection in our warehouse, a refund will then be issued.

Effective June 2016

We accept payment via PayPal , including credit card payment via PayPal – Mastercard & Visa only.