Dark Light

Shipping Policy

Thank you for visiting and shopping at KooKasa. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy:

Shipment processing time

 All orders made before 2:00PM are processed within 2-7 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

 Shipping charges for your order will be calculated and displayed at checkout.

DestinationShipment methodEstimated delivery timeShipment cost
AustraliaAus Post2-7 business daysFree

*Delivery delays can occasionally occur.

 Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Kookasa is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

KooKasa is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

🤞 Don’t miss these Deals!

We don’t spam! Read our privacy policy for more info.